Our commitment to quality is measured by the results our clients obtain. Our direct approach in carefully monitoring all phases of a testing program results in low error rates and test cancellations. Additionally, we measure our services by our ability to deliver information in a timely manner. Test turn around time is carefully reviewed. Controls and check systems have been installed to ensure timely reporting. Employees are rewarded through incentive programs for developing ways of delivering better services more efficiently. All of these activities demonstrate a commitment to continuous quality improvement.
New Era Drug Testing provides your company with all of the beneficial information and services required by the federal government . We have the experience and expertise to understand and help you implement the rules and regulations required by the government.
Laboratories Certified by NIDA and SAMSHA will screen samples using only the methods approved by the federal government. The Labs that your company will be assigned to will test for five substances required under DOT Regulations. These labs have processed millions of tests throughout the years and successfully withstood legal challenges to their test results.
Dr Sheldon Lipshutz, our MRO, is a nationally recognized Medical Review Officer. He is a member of the AMA, CMA, ASAS, ACA, LACMA, APF, to name just a few. He is certified by American Board of Surgeons, Diplomat of the International College of Surgeons, and has held numerous positions at hospitals throughout Los Angeles.
Drug Testing ProgramNew Era Drug Testing’s drug testing programs offers result reporting via online, fax, or phone response. Our programs also offer great turnaround times, typically 24 to 48 hours for reporting of results from time of collection. New Era also offers Medical Review Officer (MRO) services, random drug testing administration, and sample policy and procedures to begin your drug testing program.
We offer urine drug screen that can test for 5, 9, or 10 panels (drugs). Included in the test is collection using our patient service centers, legal confirmation at our certified labs, MRO Review Service, and chain of custody forms. An adulterants check, which tests for substances people ingest to mask the presence of drugs in their system, is also included at no additional charge.
Hair follicle testing is also available which offers the first internationally patented technology to analyze hair follicles for drugs of abuse. This program tests for 5 drugs (panels) in the hair sample, including Ecstasy. Hair samples, which provide a drug history over a 90-day period, may be collected on-site or by various collection sites. This program also includes legal confirmation of the samples, chain of custody forms and courier service. The hair test cannot be evaded; drug residues remain permanently entrapped in the hair and cannot be washed or bleached out thus providing a non-intrusive and cost effective form of drug testing. Negative results have a 24-hour turnaround time, positive results are reported within 48-72 hours, and results are reported online through New Era’s secure web site.
Medical Review Officer (MRO) ServiceNew Era also offers an MRO service for clinical interpretation of results by a licensed M.D. who is also educated about drugs of abuse. The MRO service can be added to any of the programs and you can have MRO reviews conducted on only positive results or all of your results whether positive or negative. Our MRO will contact the donor to discuss pertinent information regarding his or her drug test result in order to rule out a possible positive which may have been caused by a prescription medication. Once the MRO can confirm that a legitimate prescription is held by the donor a result can be overturned and reported by the MRO to New Era and then the employer. If no evidence is presented to the MRO to prove the result may have been caused by another substance other than an illegal drug, the MRO will report the result as a positive. MRO’s offers a 72 hours window for the donor to respond with evidence before they report the result as is.